ag222 Responsible Gaming — Know Your Limits

Your Responsible Gaming Toolkit

ag222 provides the following player-controlled tools directly within your account. These tools are available at no charge and can be activated at any time by contacting our support team via live chat, available 24/7 Bangladesh Standard Time (BST, UTC+6).

Deposit Limits — How They Work

Deposit limits are one of the most effective tools for keeping your gambling expenditure under control. At ag222, you can set a maximum BDT deposit amount per day, per week, or per calendar month. Once a limit is active, no deposit — whether via bKash, Nagad, Rocket, or Upay — will be processed that would cause you to exceed the threshold you have set.

The following rules apply to deposit limit changes:

• Reducing your limit: effective immediately — the lower amount takes effect as soon as the change is confirmed.
• Increasing your limit: subject to a mandatory 7-day cooling-off period before the higher amount takes effect. This delay is intentional and cannot be shortened.
• Removing a limit entirely: treated as an increase — the 7-day cooling-off period applies before the limit is lifted.
• All limit settings and changes are logged with Bangladesh Standard Time (BST, UTC+6) timestamps and are available in your account activity history.

To set or adjust a deposit limit, contact ag222 support via live chat. Our team will implement the change and confirm it to you in writing via the chat transcript. There is no charge for requesting any limit change.

Time-Out — Taking a Break

A time-out is a short-term break from the ag222 platform. If you feel you need some space away from gambling — whether due to stress, financial concern, or simply wanting to reset — a time-out allows you to suspend your account for a fixed period without permanently closing it. During a time-out, your account is frozen: no logins, no deposits, no bets, and no bonus claims are processed. Your BDT balance is preserved and will be accessible when the time-out expires.

Available time-out periods are: 24 hours, 7 days, and 30 days. At the end of the chosen period, your account automatically reactivates. If you feel you need a longer break, we strongly recommend requesting a self-exclusion instead. There is no penalty for requesting a time-out and no impact on any verified balance you hold.

Recognising Signs of Problem Gambling

Problem gambling can develop gradually and is not always obvious to the person experiencing it. The following signs may indicate that gambling is no longer a harmless pastime and that support is needed:

• ⚠️ Spending more money or time gambling than you originally planned, or frequently going over self-imposed limits.
• ⚠️ Chasing losses — continuing to gamble in an attempt to win back money that has already been lost.
• ⚠️ Feeling anxious, irritable, or restless when you are not gambling, or when you try to cut down.
• ⚠️ Borrowing money, selling possessions, or using household funds allocated for rent, utilities, or food to fund gambling.
• ⚠️ Lying to family or friends about how much time or money you spend on gambling, or hiding your gambling activity.
• ⚠️ Gambling interfering with work, relationships, or responsibilities — missing deadlines, neglecting family, or withdrawing from social activities.

If you recognise any of these signs in yourself or someone you know, please do not wait. Contact ag222 support immediately to access self-exclusion or a time-out, or reach out to a professional counselling service. Acting early makes a genuine difference.

Tips for Healthier Gambling Habits

Even players who have no signs of problem gambling can benefit from following healthy habits. These simple principles help keep gambling enjoyable and within its proper place in your life:

• Set a budget before you start each session and treat it as a final limit — not a target to reach, but a ceiling to stay under.
• Never gamble to recover losses. Chasing losses is one of the most common patterns that leads players toward problem gambling.
• Take regular breaks during long sessions. Step away from the screen, eat, hydrate, and let time pass before deciding whether to continue.
• Only use money you can afford to lose. Never use income reserved for rent, food, bills, or family obligations to fund gambling.
• Keep gambling in perspective — it is one form of entertainment among many. Cricket, football, and kabaddi are great to watch and bet on, but they should not dominate your daily routine or emotional state.
• Talk openly with trusted friends or family about your gambling. Transparency is one of the best safeguards against problem gambling developing unnoticed.

Protecting Minors — Our 21+ Commitment

ag222 has zero tolerance for underage gambling. Our minimum age for registration and play is 21 years, which is higher than the legal minimum in many jurisdictions. This reflects our commitment to ensuring that only financially and emotionally mature adults engage with our platform. Age verification is conducted at registration for all players and may be requested again at any time as part of ongoing KYC compliance.

If you share a device with younger family members, we strongly recommend logging out after every session and never saving your ag222 login credentials in a shared browser. Parents and guardians in Bangladesh are encouraged to use device-level parental controls available on Android and iOS to prevent younger household members from accessing gambling platforms. If you suspect that a minor has accessed your ag222 account, contact support immediately.